By dialing 9-1-1, citizens of Tiffin can contact
emergency services. Callers are connected to Police, Fire and Medical
Services for immediate response in an emergency.
This system is fully automated with Computer Aided
Dispatching software, call identification and radio transmitting facilities.
All calls to 9-1-1 are recorded. The service is
also accessible to deaf and hard of hearing persons who use teletypewriter
devices (TTD's) to communicate.
The dispatchers also use a Computer Aided Dispatch
computer system which allows them to see through GPS mapping where all the
units are and can dispatch the closest unit(s) to an emergency call. The call is
sent to the patrol cruisers via their in-car Mobile Personal Computer (MPC's).
The officers then receive all information on the call and are able to
acknowledge, arrive, update and finish their call.
In addition all MPC's have the ability to do STATE
& NCIC checks on vehicles, persons, or property. Currently officers can
access information directly from the in-house computer system and type
reports from their patrol cruisers.
This is all accomplished through software written
by Key Power and is called Pro-Phoenix.
