By dialing 9-1-1, citizens of Tiffin can contact
emergency services. Callers are connected to Police, Fire and Medical
Services for immediate response in an emergency.
This system is fully automated with Computer
Aided Dispatching software, call identification and radio transmitting
All calls to 9-1-1 are recorded. The service is
also accessible to deaf and hard of hearing persons who use teletypewriter
devices (TTD's) to communicate.
The dispatchers also use a Computer Aided
Dispatch (CAD) computer system which allows them to see through GPS
mapping where all the units are and can dispatch the closest unit(s) to an
emergency call. The call is sent to the patrol cruisers via their in-car
Mobile Data Terminals (MDT's). The officers then receive all information
on the call and are able to acknowledge, arrive, update and finish their
In addition all MDT's have the ability
to do STATE & NCIC checks on vehicles, persons, or property. Currently
officers can access information directly from the in-house computer system
and type reports from their patrol cruisers.
This is all accomplished through software written
by Key Power and is called ProPhoenix.