Can I pay my sewer bill online?
Yes you can by following this link: Online Bill Pay
How do I get the sewer in my name?
If you have Aqua for your water supply, all you need to do is establish a water account with Aqua and you will automatically get a sewer account. Aqua shares all your information with us. If you have a well for water supply, please call our office at (419) 448-5429.
How often does sewer bill?
We bill bi-monthly. We bill six weeks in arrears to your Aqua bills. At the top of your sewer bill you will see the period of time you are being billed for.
What is my sewer bill based on?
Your sewer bill is based on your water consumption. In most cases Aqua shares your meter reading with us and we do our own calculation to generate a sewer bill. Some people have a well for water supply and they may or may not have a meter on their well. If it is metered a city worker remotely reads their meter bi-monthly and we generate a bill. If there is no meter installed, the customer is billed 14 units (national average).
I had a leak. Can I get my sewer bill adjusted?
If you had a leak and now have it fixed, please call our office at 419.448.5429. We will discuss what we need from you in order to ask for an adjustment to your sewer bill.
I filled my pool or hot tub. Can I get my sewer bill adjusted?
We no longer adjust sewer bills for filling pools or hot tubs.
I watered my grass or landscaping. Can I get my sewer bill adjusted?
We do not adjust for watering grass or landscaping.
I am a landlord. How do I know if my tenant is paying their sewer bill?
We send landlords duplicate copies of their tenant’s sewer bills. If you do not receive your copy, please call our office at 419.448.5429.